New Appointments System
Since May 2018 Caterham Valley have been running a different type of appointment system that offers patients book-on-the-day appointments in place of an open surgery (walk-in service). The response from our patients has been overwhelmingly positive with patients finding that they could book an appointment at a time convenient for them.
Here are just a few of the comments we have received so far:
"new system working brilliantly - extremely punctual!"
"Since the change in the appointment system, having same day appointments is a great advantage. It's a pleasure to come into the waiting room, far more relaxed."
"New on-line appointments system is great improvement. Previously waited 1.5 hours in 'open surgery', today, booked an appointment at 6:45am for 9am, and saw Dr Lewis at 9am precisely."
Thank you to the patients and staff for making the transition so smooth.
We are constantly adapting how the system works and really value any feedback. So far we have slowly reduced the number of on the day appointments while increasing the number of pre-bookable appointments to reflect the demand from patients for appointments available in the next few days. We have also made more of our appointments available online to reflect the fact that the number of our patients who have registered for online access has increased to over 25%.
How the system works:
Book an appointment in advance
Appointments can be booked 3, 14 and 28 days in advance for GPs
Book quickly and easily online
For routine appointments
Book an appointment on the day
Book doctors’ appointments online from 6 am
Book nursing and doctors’ appointments from 8.30am on the telephone
Morning and afternoon appointments available
For urgent, acute issues that need to be seen today
NB: please note, all appointments are available to be booked over the telephone or in person at Reception.
We are encouraging as many of our patients as possible to sign up to online services which allow you to book appointments and request prescriptions online. With an enhanced login, it is even possible to access your detailed medical record*. There is even an app! Click here to see NHS England’s information on services online.
In the pursuit of fairness we will be offering a proportional number of appointments online to the number of patient we have registered with online services. Currently we have 25% of the practice registered to book appointments online therefore we have set up 25% of our appointments to be bookable online. As the numbers of online registered patients’ increases, so will the number of appointments available. Don’t worry; these appointments are available in the practice and on the phone as well so no one misses out. We will be monitoring this week by week along with the rest of the system.
Please be aware we are unable to grant access to patients under the age of 16.
Please click here for the Information Leaflet for Online Services
Please click here to download the registration form for online services
* Subject to pre-checks by the practice for suitability